Shipping policy

Shipping Policy

Overview

Thank you for shopping with cartliy. This Shipping Policy outlines how we process and deliver your orders.

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Order Processing Time

- All orders are processed within 1–3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- In case of high order volume, shipments may be delayed slightly.

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Shipping Time

As we operate on a dropshipping model, products are shipped directly from our suppliers.

- Estimated delivery time: 5–12 business days (India)
- International delivery: 7–20 business days (if applicable)

Delivery times may vary depending on your location and external factors.

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Shipping Charges

- We offer Free Shipping on most products.
-Cash on Delivery (COD) orders are available at no additional charge."

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Shipment Confirmation & Tracking

- Once your order is shipped, you will receive a tracking number via email/SMS.
- Tracking updates may take 2–3 days to reflect.

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Delays & Issues

We are not responsible for delays caused by:

- Courier companies
- Natural disasters
- Government restrictions or customs delays

However, we will try our best to help you track your order.

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Incorrect Address

Please ensure that your shipping address is correct.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

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Lost or Stolen Packages

We are not liable for lost or stolen packages marked as delivered.
Please contact the courier service directly in such cases.

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Damaged or Wrong Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with proof (photos/video).
We will assist you with replacement or refund as per our policy.

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Contact Information

If you have any questions about your order or shipping, contact us:
Email: cartitysupport@gmail.com
Phone: 9545922217